Refund and Cancellation Policy

At RPK Eye Clinic, we follow a transparent and fair refund policy for all our patients and customers. Please read the terms below carefully before proceeding with any payment or purchase.

1. Consultation Fee

• Consultation fees paid in advance will not be refunded if the patient fails to attend the scheduled appointment or does not turn up.

• However, patients may reschedule their consultation once, provided prior notice is given at least 24 hours before the appointment time.

2. Frame Purchases

• Frames purchased online or in-person may be returned within 48 hours of purchase for a full refund, provided they are unused and in their original packaging.

• The refund will be processed within 7 working days via the same payment method used during purchase.

3. Prescription Lenses

• Customized lenses (including prescription, progressive, or tinted lenses) are non-refundable, as they are made specifically according to individual prescriptions.

• If a frame with customized lenses is returned, only the frame cost will be refunded (if eligible), not the lens cost.

4. Cancellation and Refund Process

• To request a refund or report an issue, please email us at [insert your clinic email address] with your payment details and reason for the request.

• Once verified, the eligible amount will be refunded within 7 working days to the original mode of payment.

5. Exceptions

• No refunds apply for partial use of services or in cases where services have already been rendered.

• Management reserves the right to decline refunds that do not meet the above criteria.